Artificial intelligence tools for increasing competitiveness of small businesses

Abstract

This article examines the opinions of foreign scholars on effective tools such as artificial intelligence
analytics, CRM systems, big data, machine learning, ERP, and blockchain, and the potential for using these tools to
improve the competitiveness of small businesses. The article analyzes the role of artificial intelligence technologies in
the modern economy and the potential for their application to small businesses. In particular, based on the research
of foreign scholars, the practical significance of advanced digital tools such as artificial intelligence analytics, CRM
systems, big data technologies, machine learning, ERP systems, and blockchain is highlighted. These tools are
used to analyze the potential for increasing management efficiency, improving customer relationships, forecasting
market trends, rational use of resources, and developing competitive advantages in small businesses. The article also
examines the current state of artificial intelligence technology implementation in Uzbekistan, the main barriers to
their application, infrastructure, human resources, and the impact of digital transformation on economic efficiency.
The results of the study reveal the strategic importance of artificial intelligence tools in ensuring the sustainable
development of small businesses and their competitiveness in international markets.